At Calyxa, we believe that finding the perfect bag is a journey of personal expression. We want you to feel complete confidence in your selection. Should a piece not align with your expectations, our return process is designed to be as effortless and refined as the bags we curate.

1. The 30-Day Window

We invite you to experience your purchase in the comfort of your own space. If your Calyxa piece is not the perfect fit, you have 30 days from the date of arrival to initiate a return. To ensure a seamless process, please ensure your item meets the following criteria:

• Original Condition: The bag must be unused, unworn, and in its original, pristine condition.
• Authenticity: All original tags must remain attached.
• Packaging: Please return the item in its original protective packaging to ensure it arrives back to our studio safely.

2. The Concierge Return Process

We prioritize a personalized approach to your concerns. To initiate a return, please follow these steps:

• Notification: Send a note to support@calyxa.store with your order reference number and the reason for your return.
• Instruction: Our team will review your request and provide you with specific shipping instructions to ensure the item is returned to our studio securely.
• Dispatch: Please use a trackable shipping service, as we cannot be responsible for items lost in transit.

3. Refund Workflow

Once your return reaches our studio, our team will conduct a brief inspection to ensure it meets our quality standards.

• Processing Time: After verification, your refund will be processed back to your original payment method within 5 to 7 business days.
• Communication: We will notify you via email the moment your refund has been issued.

4. Damaged or Incorrect Items

Should you receive a piece that is flawed or different from what you ordered, please reach out to us at support@calyxa.store within 48 hours of delivery. Include a photograph of the item and your order number so we may prioritize a swift replacement or resolution.

5. Contact Information

Should you have any questions, require assistance with an order, or wish to discuss our policies further, our dedicated support team is at your disposal.

• Support Email: support@calyxa.store
• Inquiries & Assistance: Monday – Friday, 9:00 AM – 5:00 PM (EST).
• Our Studio Address: 8111 Sandberry Blvd, Orlando, Fl 32819-4184, United States

We strive to respond to all inquiries within 24 business hours. Your experience and satisfaction are our primary focus.